Frequently Asked Questions

Technical, commercial and general information

Technical questions

Commercial questions

  • Returns and refunds policy

    2mdc (Narcea Producciones Multimedia, S.L.) may, at its discretion, issue a refund within thirty (30) days of purchase date or download if there is a technical problem with a functionality fully covered by xmldocx that cannot be resolved within five (5) business days of the customer request.

    To receive a refund you must obtain an Affidavit of Software Destruction (ASD) after our Support Team have reviewed your case. To receive an ASD just contact us through our web form. Please provide complete order information with your request.

    The completed Affidavit of Software Destruction must be received by 2mdc within thirty (30) days after purchase date or download.

    You must also destroy all copies of xmldocx from any computers owned or controlled by you where you have installed it. Once you have returned the Affidavit of Software Destruction to us, all licenses you may have to use xmldocx will be immediately cancelled, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.

    Upon receipt of a properly executed Affidavit of Software Destruction via email, we will provide a refund in the next three (3) business days by the same way the purchase was made, less extended transaction charges from PayPal, credit card or bank transfer, which will not be refunded.

    2mdc reserves the right to disable any user account, product keys, vouchers and/or serial numbers issued for the refunded products.

  • What do I receive when I order a xmldocx version?

    After you complete the payment, PayPal will provide you a direct link to to download a package containing all library files and a license code to validate your copy.

    If you have any problem in the buying process, please, contact us so we can help you to sucessfully complete it.

    You can login and download at any time your package and license from My XMLDOCX section. Future updates of the library will also be available there for download.

  • xmldocx license use & restrictions

    Every copy of xmldocx is licensed to run on a single server under a specific subdomain/domain/IP (based on the package chosen) and, additionally, in localhost and private networks (classes A, B and C).

    This flexible licensing policy enable to use xmldocx in almost all environments and always with a dual purpose of running: live and development. For example, development with an Advanced license can be made in your LAN or using a live subdomain of the registered domain like:,

    Upon start the library will check the domain name from which is being ran and it will validate your license.

    If you are a licensee you can change the source code to meet your needs but redistribution of the library (source or binary code) is prohibited.

    You may not use standard licenses for a SaaS or a PaaS service. Please contact us to know the specific conditions for those particular cases.

  • Is it possible to change the domain?

    Changing the name of the subdomain/domain or the IP number of a license can only be made in licenses with a valid License Update Service (LUS).

    The "change fee" for licenses that meet this requirement is 60% of the current price of an equivalent license.

    If you misspelled the domain name during the purchasing process your xmldocx copy will not run on your server. In this case you can contact us explaining what happened and giving us the correct URL. We will create a new license key for you.

  • Is the license a one-time fee payment?

    Yes, the payment for your xmldocx copy is a one-time fee without any additional charges. After purchasing you may use the library forever with no further restrictions.

  • What payment methods do you offer?

    We offer secure payment process with PayPal, so at checkout you may choose among these options:

    • PayPal account.
    • Debit or credit card, including MasterCard/EuroCard, VISA/Delta/Electron, Discover, American Express and Switch/Maestro.
    • You may also purchase a license through a bank transfer.
    • To do so, please contact us, stating your company information (name and address) and VAT number for UE countries. We'll send you a quote with our bank data.

  • I have an issue with the PayPal checkout, how can I solve it?

    If you can't successfully complete the checkout step after a couple of attempts, please go to Choose your country and contact your local support center at the bottom of the home page to know the reason of the issue. However, the trouble will be probably linked to some kind of credit card authorization. We suggest you to contact VISA/MasterCard as the best way to find out how to solve it.

    If the issue persists or you prefer another payment method, we offer our xmldocx clients to purchase the license through a bank transfer.

    To do so, please contact us, stating your company information (name and address) and VAT number for UE countries. We'll send you a quote with our bank data.

  • How do I update my xmldocx license?

    Follow these steps to update a license to the latest version:

    • Log in and go to My XMLDOCX.
    • You'll go straight to the licenses section. Find the license(s) you want to update.
    • Click the “Upgrade to...” button. Choose the package you prefer: Basic, Advanced or Premium.
    • Complete the process and your license will be updated.
    • During the process you'll be able to get a License Update Service (LUS) to keep the license updated for a year with a 33% off.
  • Can I still use my old xmldocx version after upgrading?

    Yes. Even after upgrading, you can use any of them until the new version is on production.